United Airport Parking Pty Ltd

ACN 050 237 593

ABN 49 681 940 228

Terms and Conditions

© Effective 24.08.2026

ATTENTION: ALL PERSONS ENTERING THIS CAR PARK

1 Conditions of entry

1.1 Application of these conditions

(a) These Terms and Conditions apply when you enter, leave, or use this Car Park.

(b) If you do not accept these Terms and Conditions, you must immediately leave the Car Park.

(c) If you are in a vehicle and are unable to turn it around, you may, subject to these Terms and Conditions, inform the Car Park attendant that you want to leave and proceed directly to the nearest exit where you may leave without charge providing you do not delay.

1.2 Use of the Car Park is at your own risk

(a) You enter and use this Car Park at your own risk, except to the extent any loss, damage or injury is caused by our negligence, wilful misconduct or breach of law.

(b) We may refuse entry to any vehicle or person acting unlawfully, unsafely or unreasonably, or where reasonably necessary for safety, security, operational or legal reasons.

2 Conditions of parking

2.1 Valid parking ticket

We may require a valid parking ticket, proof of payment, identification, or other reasonable evidence of ownership or entitlement before releasing a vehicle.

2.2 Proof of ownership may be required for release

We may retain a vehicle until we are provided with evidence of ownership or entitlement that is reasonably satisfactory.

2.3 Release of your vehicle in good faith

If we act reasonably and in good faith in releasing a vehicle to a person who appears to us, on reasonable grounds, to be entitled to collect it, we will not be liable for any resulting loss except to the extent caused by our negligence, wilful misconduct or breach of law.

2.4 Your obligations

You agree to:

(a) produce to us, when requested by us, your parking ticket or proof of payment of the parking fee;

(b) not to cause any obstruction;

(d) not to use this Car Park other than in accordance with instructions we may give.

2.5 Liability for breach

If you breach these Terms and Conditions, you are liable only for our reasonable loss directly caused by that breach, to the extent permitted by law. We will not charge any amount that would operate as a penalty.

2.6 Signs and directions must be obeyed

While in the Car Park you must comply with all applicable signs and all lawful and reasonable directions and requests made by us.

2.7 Access/removal only permitted during displayed hours

You may have access to or remove a vehicle from this Car Park only during the permitted hours displayed in the Car Park.

2.8 Moving your vehicle

(a) We may move your vehicle, including to a location outside this Car Park, if reasonably necessary for safety, security, operational reasons, emergencies, maintenance, compliance with law, or where your vehicle is parked contrary to these Terms and Conditions.

(b) Where practicable, we will use reasonable efforts to notify you.

(d) We are liable for any loss or damage caused by our failure to exercise reasonable care and skill when moving your vehicle.

2.9 Amending these Terms and Conditions

(a) These Terms and Conditions may only be altered by a written agreement between us and you, except that we may amend these Terms and Conditions for future entries or future bookings by publishing updated Terms and Conditions before the relevant entry or booking.

(b) Any amendment will not apply retrospectively to an existing booking except to the extent required by law or agreed with you.

3 Parking fees

3.1 Fee payable

A parking fee is payable each time a vehicle enters the Car Park.

3.2 Agreement to pay

If you bring a vehicle into this Car Park, you agree to pay the parking fee notified to you at the time of entry or, for an online booking, at the time of booking, together with any other charges clearly disclosed before they are incurred.

3.3 Prevention of exit

(a) We may prevent the exit of a vehicle from this Car Park until any undisputed parking fee that is due and payable is paid, provided we act reasonably and lawfully.

(b) We are not liable for any delay resulting from exercising that right, except to the extent any injury, damage or loss is caused by our negligence, wilful misconduct or breach of law.

4 Retention of your vehicle and right of sale

4.1 Retention as security

If you fail to pay an amount that is due and payable under these Terms and Conditions, we may retain your vehicle only to the extent permitted by law and only as security for that unpaid amount.

4.2 Right of sale

(a) Before exercising any right of sale, we must give you at least 30 days’ prior written notice at your last known contact details, specifying the amount due, the basis of the claim, and how payment may be made to recover the vehicle.

(b) If we do not have your last known contact details we may advertise the sale of the vehicle stating the time and place of the sale and the advertisement shall be published at least once a week for two consecutive weeks in a newspaper circulating in the locality where the sale is to be held, and in one daily newspaper circulating in the city of Melbourne.

(c) If the amount remains unpaid after that notice period, we may sell the vehicle only to the extent permitted by law, acting reasonably and taking reasonable steps to obtain market value. We must apply the net sale proceeds first to our reasonable costs of sale and the unpaid amount, and must account to you for any surplus.

5 Vehicle assistance

5.1 Terms of assistance

If you request any form of vehicle assistance while your vehicle is in or at the car park, including battery re-charging, jump-starting, tyre inflation, unlocking, emergency access, or any similar assistance, you acknowledge and agree that:

(a) we are under no obligation to provide any vehicle assistance and may, in our absolute discretion, refuse, decline, discontinue or limit any assistance request for any reason, including for safety, operational, staffing, equipment, traffic management, security or risk management reasons;

(b) any vehicle assistance that we agree to provide is supplied strictly as a convenience only, is ancillary to the parking services, and is not a roadside assistance, mechanical, electrical, recovery, repair or specialist diagnostic service;

(c) you must comply promptly with all directions given by our staff in connection with any requested assistance, including directions about vehicle access, positioning, movement, evacuation of the area, use of charging equipment, and whether it is safe for assistance to proceed; and

(d) we may refuse to provide, or stop providing, assistance if:

(i) your vehicle appears to be unsafe, unstable, damaged or defective;

(ii) we reasonably suspect there is a mechanical, electrical, battery, charging-system or other fault that makes assistance unsafe or inappropriate;

(iii) your vehicle has been modified in a way that may affect safe assistance, charging, jump-starting, towing, unlocking or handling;

(iv) your vehicle is, or appears to be, a high-risk vehicle or presents unusual hazards, including due to fuel, electrical, battery, fire, chemical, structural or load-related risks; or

(v) we consider that providing the assistance may endanger any person, property or vehicle, or expose us to unreasonable risk or liability.

5.2 Warning of defects or issues to be notified to us

You are responsible for informing us before any assistance is provided of any matter that may affect the safe provision of assistance, including any known defect, warning light, battery issue, charging issue, manufacturer instruction, modification, prior damage, or special operating requirement relating to your vehicle;

6 Online booking

6.1 Access to the on-line booking system

The Car Park provides an online booking system accessible at https://www.unitedairportparking.com.au/book-online/ by which you may book a car park space subject to these Terms and Conditions.

6.2 No guarantees

(a) The Car Park does not guarantee:

(i) that the online booking system will be available at all times; or

(ii) the availability of Car Park spaces in the Car Park (the allocation of car park spaces may be exhausted from time to time and certain Car Park spaces may not be available) and the booking is not guaranteed.

(b) We may limit the number of online bookings per person where reasonably necessary to manage availability, prevent fraud, misuse or system abuse, or for operational reasons.

6.3 Price shown in an on-line booking

The price shown when making an online booking:

(a) is in Australian dollars;

(b) includes GST,

but excludes the cost of credit card processing fees (if applicable).

6.4 Price Variations

(a) Prices quoted at the time of an online booking are based on the pricing applicable when the booking is made. In limited circumstances, prices may change before the date the facility is used, including where operating costs, supplier charges or government charges increase, or where we identify a pricing error.

(b) If a price change applies to your booking, the revised price will only apply if you confirm that you wish to proceed with the booking after we notify you of the change.

6.5 Notification of Price Increase

(a) If a price increase applies to your booking, we will notify you by email as soon as reasonably practicable, setting out the revised price, the reason for the increase and the date by which you must tell us whether you wish to proceed or cancel.

(b) You may then either accept the revised price or cancel your booking by the date specified in our notice, provided that date is before the scheduled booking date. If you do not respond by that date, we may treat your booking as cancelled and will refund any amounts you have paid for the booking. If you choose to cancel due to the price increase, no cancellation fee or penalty will apply, and we will refund any amounts you have paid for the booking.

6.6 Reselling prohibited

You agree that you will not attempt to resell or market any booking, whether on its own or bundled with other products or services.

6.7 Personal information

(a) In order to process your booking, we require personal information including your name, postcode, suburb, vehicle registration, phone number, email and credit card information.

(b) We will collect, use, store and disclose personal information in accordance with our privacy policy and applicable privacy laws. Our privacy policy explains how you may access or correct your personal information and how to make a privacy complaint.

7 CCTV monitoring

7.1 Monitoring of the Car Park

(a) The Car Park and surrounding areas may be monitored by closed-circuit television (CCTV) and other surveillance systems, and images and other recordings may be collected and retained, as part of our security, safety, operational, incident management and asset protection measures.

(b) By entering or using the Car Park, you acknowledge and consent to that collection and recording.

7.2 Use of CCTV footage

(a) We may use and disclose CCTV footage and related recordings where reasonably necessary for those purposes, including to investigate incidents, enforce these Terms and Conditions,

protect persons or property, respond to complaints or claims, and comply with our legal obligations.

(b) We handle CCTV footage in accordance with applicable privacy laws and our privacy policy.

8 Liability and indemnity

8.1 Liability exclusions

We are not liable to you or any person with you for any loss, damage or injury to the extent caused by:

(a) any act or omission of you or any person with you;

(b) any third party not under our control; or

except to the extent the loss, damage or injury is caused by our negligence, wilful misconduct, fraud or breach of law.

8.2 Indemnity

You agree to indemnify us against any claim made against us by a third party, and any reasonable loss or expense we incur, to the extent directly caused by your unlawful act, negligence, or breach of these Terms and Conditions in connection with your use of this Car Park or its online booking system, except to the extent caused or contributed to by our negligence, wilful misconduct or breach of law.

9 Marketing Communications

9.1 Use of personal information

We may use your personal information to send you promotional offers, special deals, discounts, news, updates and information about our services that we think may be of interest to you.

9.2 Opting out

(a) You may opt out of receiving promotional communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

(b) Opting out of promotional communications will not affect service-related communications about your booking.

10 General

10.1 Relevant law

These Terms and Conditions are subject to Victorian law and you agree that Victorian courts and tribunals have non-exclusive jurisdiction to determine any dispute between you and us.

10.2 Australian Consumer Law

Your rights under the Australian Consumer Law always apply and no clause in these Terms and Conditions excludes, restricts or modifies:

(a) Part 2-3 of the Australian Consumer Law relating to unfair contract terms; or

(b) any implied terms, guarantees or rights You may have under the Australian Consumer Law or any other Commonwealth, State or Territory legislation

10.3 Interpretation

If any of these Terms and Conditions are illegal or unenforceable, the offending part is to be disregarded and does not affect the remaining part.

10.4 Definitions

In these Terms and Conditions references to:

(a) ‘Car Park’ means the car park at 4-6 Trade Park Drive, Tullamarine, Victoria.

(b) ‘we’, ‘us’ and ‘our’ mean United Airport Parking Pty Ltd, ACN 050 237 593 ABN 49 681 940 228, its employees, agents and independent contractors; and

© Effective 24.08.2026

PRIVACY POLICY

Effective Date: 24th August 2026

1 Privacy Policy

At United Airport Parking Pty Ltd (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our airport parking services, our website and our dealings with customers and other individuals.

This Privacy Policy also explains how you may access and seek correction of your personal information, how you may make a complaint about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to our handling of personal information.

By using our services or interacting with us, you acknowledge that this Privacy Policy applies to our handling of your personal information. Where your consent is required by law for a collection, use or disclosure of personal information, we will seek that consent separately.

2 Information We Collect

The kinds of personal information we may collect include:

(a) full name;

(b) residential or postal address;

(d) telephone number;

(e) vehicle details, including make, model, colour and registration number;

(f) flight details, including airline, flight number and departure and arrival times;

(g) booking information;

(h) payment information required to process payments and refunds (for example, payment status, transaction reference and limited card information). Payments are processed securely through our payment provider and we do not store full credit card details;

(i) CCTV footage captured while you are on our premises;

(j) audio when travelling a one of our vehicles that is fitted with a dashcam;

(k) records of communications and dealings with us; and

(l) website usage information collected through cookies and analytics tools.

In some circumstances, we may also collect other personal information you provide to us, including information relevant to a complaint, incident, insurance claim or special assistance request. We will only collect sensitive information (if any) with your consent or where otherwise permitted or required by law.

3 Why We Collect Your Information

We collect, hold, use and disclose personal information so we can:

(a) process and manage parking bookings;

(b) provide parking services;

(d) verify identity when vehicles are collected;

(e) process payments and refunds;

(f) send booking confirmations and service updates;

(g) respond to enquiries and customer support requests;

(h) improve our services and website;

(i) comply with legal and regulatory obligations;

(j) prevent fraud, theft and other unlawful activity; and

(k) maintain the safety and security of our premises.

If we do not collect certain personal information, we may not be able to provide our services or respond to your request.

4 CCTV Surveillance and Audio Recording in vehicles

We use CCTV and other surveillance systems in our car park, on our premises and in certain passenger vehicles for the security of our customers, vehicles and staff, and for asset protection, incident management, complaint handling, investigation, insurance and legal compliance purposes. In some vehicles surveillance may include video and audio recording.

If you enter our premises or use a vehicle fitted with CCTV, we may collect your image and other information associated with the recording, including audio of any conversations in some vehicles, as well as the date, time and location of the recording and information associated with an incident, booking or service use.

By entering, accessing, using or remaining in our premises, car parks, vehicles or other monitored areas, you acknowledge and expressly consent to our installation, use and maintenance of CCTV and, where applicable in our vehicles, audio from in-vehicle dashcams. This may include the visual observation and recording of activities, and the monitoring and recording of conversations. To the extent required under the Surveillance Devices Act 1999 (Vic), you expressly consent to the use of those devices to observe, monitor, overhear, listen to and record private activities and private conversations.

We may access, use and disclose recorded footage and recordings where reasonably necessary to:

(a) investigate incidents;

(b) assist law enforcement;

(d) protect our legal interests;

(e) manage complaints, claims and insurance matters; and

(f) maintain the safety and security of our premises, vehicles and operations.

We may disclose CCTV footage, audio recordings and related information to our related bodies corporate, service providers, security providers, insurers, professional advisers, law enforcement agencies, regulators and other persons where reasonably necessary for the purposes described above or as required or authorised by law.

When you enter our premises, you consent to the use of CCTV to record a private activity. Vehicles fitted with dashcams may record your image and audio of conversations. Such vehicles are identified and by remaining in the vehicle you consent to the recording of private conversations.

We take reasonable steps to protect surveillance recordings and limit access to authorised personnel. Footage is retained only for as long as reasonably necessary for the purposes for which it is collected, unless a longer retention period is required for an investigation, complaint, claim, legal proceeding or by law.

5 How We Collect Your Personal Information

We may collect personal information:

(a) directly from you when you make a booking, contact us, visit our premises, use our website or subscribe to our communications;

(b) from authorised booking agents or travel partners, where applicable;

(d) from payment providers and other service providers involved in supplying our services; and

(e) from publicly available sources and from law enforcement agencies, insurers or other persons where reasonably necessary in connection with an incident, complaint, claim, fraud prevention activity or legal process.

Where reasonable and practicable, we will collect personal information directly from you. In some cases, we may collect personal information from a third party where you have authorised that collection, where it is unreasonable or impracticable to collect the information directly from you, or where otherwise permitted by law.

6 How We Use Your Information

We use and disclose personal information to:

(a) deliver our parking services;

(b) manage bookings and customer accounts;

(d) send invoices and receipts;

(e) provide customer support;

(f) improve our website and services;

(g) detect and prevent fraud;

(h) meet legal and regulatory obligations;

(i) conduct internal administration, reporting, training, quality assurance and record-keeping; and

(j) protect and enforce our legal rights and interests.

We may also use personal information for related purposes that you would reasonably expect, or for other purposes permitted or required by law. Where permitted by law, we may send you marketing or promotional communications. You may opt out at any time by using the unsubscribe facility in the communication or by contacting us using the details below.

7 Disclosure of Personal Information

We may disclose your information to:

(a) payment processors;

(b) IT, cloud and data storage service providers;

(d) customer communication platforms;

(e) professional advisers;

(f) insurers;

(g) government agencies, regulators and law enforcement bodies where required or authorised by law;

(h) other contractors and service providers who assist us to operate our business or provide our services; and

(i) our related bodies corporate.

We may also disclose personal information where you have consented, where the disclosure is reasonably necessary for the purpose for which the information was collected, or where otherwise permitted or required by law.

We do not sell personal information to third parties.

8 Overseas Disclosure

Some of our service providers may store or process personal information outside Australia, including through cloud or software platforms. Where this occurs, we will take reasonable steps in the circumstances to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to that information, unless an exception under the Privacy Act 1988 (Cth) applies.

9 Storage and Security

We hold personal information in electronic and physical records. We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Where practicable, we will destroy or de-identify personal information when we no longer need it for any purpose for which it may be used or disclosed under the Privacy Act 1988 (Cth).

Security measures may include secure servers, encryption, restricted staff access, password protection and secure payment systems.

10 Cookies and Website Analytics

Our website may use cookies and similar technologies to:

(a) improve website functionality;

(b) understand visitor behaviour;

(d) remember user preferences.

Cookies and analytics tools may collect information such as:

(e) your IP address;

(f) browser type;

(g) device information;

(h) pages visited;

(i) session duration; and

(j) referring website information.

This information may be collected by us or by third party analytics providers on our behalf.

You can disable cookies through your browser settings, although some website features may not function correctly.

11 Access and Correction

You may request access to the personal information we hold about you, or request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Please make access and correction requests using the contact details set out below. We may require verification of your identity before processing your request.

We will respond to requests within a reasonable period and, where applicable, in the time required by law. In some circumstances permitted by law, we may refuse access or decline to make a requested correction. If we do so, we will provide written reasons, except where it would be unreasonable to do so, and information about available complaint mechanisms.

12 Data Retention

We retain personal information only for as long as reasonably needed to:

(a) provide our services;

(b) meet legal and regulatory obligations;

(d) enforce our agreements.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, where practicable and lawful.

13 Marketing Communications

Where permitted by law, we may send you special offers, promotions, newsletters or service updates. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

14 Children’s Privacy

Our services are generally intended for adults. We do not knowingly collect personal information from children without appropriate consent.

15 Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing an updated version on our website.

The latest version will always be available on our website and will include the effective date.

16 Contact Us

If you make a privacy complaint, please provide details of your concern using the contact details below. We will acknowledge your complaint within a reasonable time and investigate and respond within a reasonable period. We may ask you to provide further information to assist us to investigate your complaint.

If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or want to make a privacy complaint, please contact us using the details below:

United Airport Parking Pty Ltd

Address: 4-6 Trade Park Drive Tullamarine Vic 3043

Email: info@unitedairportparking.com.au

Phone: 03 9335 4407

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

17 Australian Privacy Principles

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

United Airport Parking Pty Ltd
ACN: 050 237 593
4-6 Trade Park Drive, Tullamarine Victoria 3043. Ph: (03) 9335 4407 Fax: (03) 9335 2035
PO Box 844,Tullamarine Victoria 3043. www.unitedairportparking.com.au

Terms & Conditions

United Airport Parking Pty Ltd

ATTENTION: ALL PERSONS ENTERING THIS CAR PARK

© Effective 24.08.2026

PRIVACY POLICY